Frequently Asked Questions
Everything you need to know about our award-winning timepieces.
Where are Lilienthal Berlin watches manufactured?
Our watches are designed in Berlin and predominantly 'Made in Germany.' We work with select partners in Pforzheim and use high-quality movements from Swiss manufacturers like Ronda or Sellita.
What is your shipping policy and delivery time?
We offer free shipping within Germany. International shipping rates vary by location. Typically, domestic orders arrive within 2-4 business days, while international shipping can take 5-10 business days.
Can I return my order if I am not satisfied?
Yes, we offer a 30-day return policy. If you are not completely happy with your purchase, you can return the unworn watch in its original packaging for a full refund.
What kind of warranty do you provide?
Every Lilienthal Berlin watch comes with a 24-month warranty from the date of purchase, covering any manufacturing defects or functional issues with the movement.
Are the watch straps interchangeable?
Most of our models feature a quick-release mechanism, allowing you to change your strap in seconds without any tools. This makes it easy to customize your look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.