Returns & Exchanges
We want you to be completely satisfied with your Lilienthal Berlin timepiece. If it’s not the perfect fit, you can return or exchange your unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the watch in its original packaging including all protective films and manuals to ensure it remains safe during transit.
Label and Ship
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing